FAQ

Frequently Asked Questions

Find answers to common questions about our custom puzzle service

What AI models do you use for image generation?

We use the latest and most advanced AI models available, including state-of-the-art generative models that produce high-quality, detailed images. Our AI technology is continuously updated to ensure you get the best results for your custom puzzle.

Can I use my own image for the puzzle?

Yes! You can either describe your vision in text and let our AI generate an image, or upload your own photo. We support high-resolution images to ensure your puzzle has beautiful, clear details.

What materials are available?

We offer premium wooden puzzles with UV printing technology. This ensures vibrant colors, durability, and a premium feel. All materials are A+ health certified.

What piece counts do you offer?

We offer three puzzle sizes: 300 pieces, 500 pieces, and 1000 pieces. Each size is available in both portrait and landscape orientations. Perfect for various age groups and difficulty levels.

How long does it take to process and ship my order?

Orders are processed within 1 business day. Shipping is then handled via USPS Priority Mail, which takes 2-3 business days for most US locations. You'll receive a tracking number via email.

What if my puzzle arrives damaged?

We take great care in packaging to prevent damage. If you receive a damaged puzzle, please contact us within 7 days with photos, and we'll provide a replacement or refund.

What is your return and refund policy?

Because each puzzle represents a unique, personalized creation, we do not accept returns or exchanges except for quality issues. If you receive a puzzle with quality defects, please contact us within 7 days with photos, and we'll provide a replacement or refund.

Can I make gift orders with custom messages?

During checkout, you can select the 'Make It a Gift' option to add a personalized gift message. Your puzzle will arrive in beautiful gift packaging.

Still have questions?

Can't find the answer you're looking for? Our customer support team is here to help.