PuzzleAI

Privacy Policy

Last updated: December 16, 2024

1. Introduction

PuzzleAI ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Shipping and billing addresses
  • Payment information (processed securely through PayPal)
  • Account credentials
  • Order history and preferences

Images and Content

  • Images you upload to create puzzles
  • Text prompts for AI image generation
  • AI-generated images created through our platform

Automatically Collected Information

  • Browser type and version
  • Device information and IP address
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Generate AI images based on your prompts
  • Communicate with you about orders and customer service
  • Improve our services and develop new features
  • Send marketing communications (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is processed through secure payment gateways and is not stored on our servers.

Images you upload and AI-generated content are stored securely and used solely for the purpose of creating your custom puzzles. We do not use your images for any other purpose without your explicit consent.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, and other business operations
  • AI Services: Our AI image generation service providers to process your image requests
  • Legal Requirements: When required by law or to protect our rights and safety

We do not sell or rent your personal information to third parties for marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may limit some functionality.

7. Your Privacy Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at service@pintu.diy

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Images and AI-generated content are retained in your account until you choose to delete them.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: service@pintu.diy